Forgot password?  |  Register  |    
User Name:     Password:    
Blog - General Entry   

Problems With Sony's Customer Service


On 01/23/2017 at 12:56 PM by goaztecs

See More From This User »

Good morning Pixlpeeps from a very wet Southern California. The past three days have been nothing but rain, and it is much needed rain. The backyard is flooded, I know where all the flashlights are in the house, and apparently nobody sells boxes of matches. I kept getting the “would you like these BiC lighters?” (the ones with the long head so you can light fireplaces and candles) When not dealing with this I may have played some games during the weekend as well as some random instances that make you say what the hell. Anyways let's get started!

 

Things that annoy Chris

I believe it was on Friday when I received this from Nintendo

 

Hey Nintendo you already got my $10, and I read the first notification, why did I need a second one two minutes later?

Oh wait Sony, you're not off the hook.

Sunday I decided that I was going to do something different and use PayPal to buy a game from the Playstation Store's $5 Flash Sale (there was a lot of really cool stuff) Actually before we get into my original problem let me go into a rant about Plus. Ok if we are part of the service we get “free” games every month, but if we leave the service we lose access to those “free” games. How about when this happens Sony let's us have the ability to buy those games so I don't lose them. There were a couple of games I would have bought but since I took advantage of PS+ when they were offering those games I can no longer play them unless I subscribe to the service. It would be nice if those game didn't have a purchased tag on them, and I was able to kick in a couple of bucks to own the games outright. Enough with this, let's get to the main topic

I wanted to buy a game for the Vita, so I went to the PC and logged in. Well the main window would not accept my password. I changed it three times and it still would not accept my password. I decided hey let's use their online chat

Daniel: Do you have access to that email?

Me: Yes I do

D: I have sent you a password reset link to your email address, this link will not require you to enter a date of birth for you.

Me: Ok give me a sec

D: Sure Chris

Me: I changed my password again, it sent me to the login screen, and it still says I am entering a wrong password

D: Did you sue (he ment use) the link I sent you?

Me: Yes I did

Me: Oh wait there's a new email

Me: That email wants me to take a survey, nevermind

D: Are you trying on console?

Me: I am doing it on a PC

D: Try to enter the account with the console

D: If you are able on the console then you need to erase the cookies on the PC and try to use a different browser

D: Beside this is there anything else I can assist you with today?

Me: The console is telling me to check my PC to change the password

Me: Why can't I fix this issue through the PC

D: I have sent you a new password, erase the cookies on the PC and use a different browser you will have no problem after that

D: The Issue is on your internet side for security firewall, perform this action and you will have no problem, have a nice day

The agent has ended the chat.

For some privacy I didn't include the section with the personal info. You want to know how I know this wasn't a cookie issue? I tried it on multiple browsers and still nothing. In fact I noticed that Sony didn't like any password I was entering until finally one decided to work. Why is this? This isn't a problem on my end, it's Sony's terrible service. No wonder they got hacked, and what is worse the chat person, probably from another country couldn't be bothered with my question. Seriously why can't I change info on their website? Have these yahoos tried typing in passwords on a controller? It's a pain. Anyways after 30 minutes with this I am officially done with buying games from Sony. If I buy a physical game I'm buying it used, or I am buying a third party game. Congrats Sony every time you do stuff like this, going PC only makes more and more sense. Oh and as for that survey I let them know exactly what happened. I doubt it will get fixed but at least I voiced my opinion and experience.

 

Games I played

NCAA Football 14 – PS4: Season 3 of my Dynasty with the Eastern Michigan Eagles and my first game against Indiana my WR's couldn't catch a cold. It didn't matter if they were wide open, in traffic, hit them in stride, or were standing with nobody around for 10 yards, dropped passes. Thank goodness the Eagles won 15-14 (I went with a two point conversion in the fourth quarter after a Run Option Touchdown.)

Lego Star Wars: The Force Awakens – Steam: I decided to tackle getting the 100% in the game and I was playing through the Jakku missions

 

I did all the DLC and the open world side missions but when it came time to playing the story missions I got stuck in one of the later sections in the game and I couldn't figure out who to unlock the minikit while flying around fighting off the Empire. I did the race through the Star Destroyer, and I destroyed the 30 guns but I didn't know what I was supposed to shoot at for the 10th minikit and the YouTube video was no help. Also in some YouTube videos why do people think their commentary is needed? I must have been in a bad mood with all the Sony nonsense because the one video I watched bothered me to the point where I hit tumbs down and blocked the guy from appearing in my feed.

NBA 2K16 – Steam: I started a new Franchise with a little What If. A couple of years ago the Sacramento Kings were for sale and some folks thought they were going to move to Seattle. My what if is what would have happened if they did move to Seattle?

 

I created the Seattle Kings. For their uniform I combined the tops from the Shawn Kemp era uniforms with the bottoms from their last couple of years with KD, and Russell Westbrook. I'm using a 2017 roster so the team isn't that good but I traded for a couple of players who can hopefully help out. In the meantime I keep feeding the rock to Boogie.

 

The next game I consider I completed because well you'll find out

 

Lethal Brutal Racing either came from the $2 bundle I bought from Bundle Stars or a freebie from Indiegala. Anyways its a racing game that looks like something you would see from the Dreamcast era but the graphics are a lot cleaner. The odd thing is that there is no controller support so you have to use WASD to control the car. W is gas, S is reverse, and A, and D are the directions. Space bar is weapon, and Shift is nitro. Controlling the car is a pain especially if you're used to a controller but after awhile you kind of got an idea. Since the controls were bad running into walls was normal. For an hour early on in the game I played one level repeatedly until I had enough cash to buy the top of the line car. I figured best car, it should be a cakewalk through the 25 levels. Well that was wrong because rubber banding is a big part of the game and no matter how huge the lead you have super speed was on the side of the AI.

 

After each race you earn cash where you can buy better gear or in terms of Nitro and Weapons, just more of them. I got up to Level 24 against the computer and if the rubberbanding doesn't get you, the fact that the AI would slam you into the wall and your car would go sideways and not reset. This buys AI the four seconds for a lead that you can't catch up to. After a half hour of this mess I was done. There are no trophies, I unlocked everything but the last level but even then who cares. Why play anymore of this trash?

Barrier X – Steam: This is a crazy fun casual game where the purpose of the game is to not crash. If you survive for 30 seconds you unlock another level. 60 seconds you complete the stage

 

You try and stay out of the red lane but everything moves so quickly you end up crashing after 10 seconds. Its not one of these frustrating games, its actually fun and motivating because your time in on the screen. I got up to 29.xx seconds and I was close to unlocking a new stage for me to crash on. The one drawback is that everything moves really fast so I started to feel the dizziness come on so I know I can only play a couple of games a day.

Alright Pixlpeeps I am off. I bought a ton of Swiss Miss because California's week of winter is in full swing and I want to drink something hot out of a mug. Have a good week!

 

That's all for now, more later!

-Chris


 

Comments

Matt Snee Staff Writer

01/23/2017 at 02:46 PM

FUCK Sony customer service. They totally raped me for $20 over the holidays.  

goaztecs

01/23/2017 at 04:22 PM

They're terrible and that sucks you lost $20. 

Super Step Contributing Writer

01/23/2017 at 04:54 PM

That really sucks ... I bought a few games yesterday myself and have never had problems using a card #, but I always immediately delete the card info because of that hack from a while ago. 

I love my PS4 and its massive, cheap library of games (most I bought on sale for $5 or were "free" through PS+), but the Store's design is awful and I've never heard good things about their service. 

To be honest, I don't consider the Super Mario Run thing out of the ordinary, though it is annoying. I think it might be partly that you're still salty about those $10, which I don't blame you for. I bought Payday 2 on sale a while ago to play with a work buddy for about the same price and ... let's just say it's one of the reasons I try to cut down my cart before purchasing during sales. 

All I can say about NCAA is a long time ago I rented one of those games for the sole purpose of seeing fans come on the field and rip the goal post down ... and then EGM said in the next issue that was only for review copies. F4$#@^&78

I will say I like that I can pause a game and go to a YouTube video if I get stuck in a game. Definitely comes in handy when I start getting burnt out trying to find knick knacks. The paddy whacks are usually not too hard to find though. I'd say that's a bit harsh to that YouTube guy, but I agree. I'd prefer walkthroughs just be the game footage and maybe some text for context. If I want commentary, I'll watch a Let's Play or a Review. And some of them have no idea how to handle their audio equipment or have grating voices. 

I'm still salty about not remembnering to claim my free copy of 2k16 (or RE:HD ... or Journey, which I just paid $5 for). I've always wanted to visit Seattle. 

I guess you get what you pay for with that $2 racer. 

Banner X sounds similar to my PS4 game Race the Sun. 

SoCal has winter?! lol

goaztecs

01/23/2017 at 08:47 PM

Yeah I used my PayPal, got my game, and then wanted to remove my PayPal from my account. That was the main reason why I wanted to log into my account. 

I used to think the layout wasn't bad but after trying out other sites it is really bad. I guess it matches their service. 

I never heard about that option on NCAA Football. That would have been a cool feature in the retail version especially for the ESPN Classic rated games. 

Looking back it was a bit harsh for the downvote but he had over a thousand upvotes and maybe 30 downvotes. 

Journey has been a freebie a couple of times so I wouldn't doubt the others might be freebies too at some point. Heck 2K16 will be a couple of bucks for the physical copy soon.

Yeah that game was bad. I want to uninstall it but I already moved it to the external Steam drive. Race the Sun is such a good game, and Banner X is similar except Banner X is faster, and Race the Sun has better (clearer) graphics so it's easier to play. I did play a lot of Race the Sun on the PS Vita and a little bit on the PS4. 

Right? Usually it's hot, and not hot. Right now we have some floods and it is really cold (for southern California)

Super Step Contributing Writer

01/23/2017 at 09:53 PM

Gotcha re: paypal. And its probably not that harsh to dl a video, idk why i said that.

I think they removed the goal post thing cause NCAA didn't want to encourage it.

KnightDriver

01/24/2017 at 01:12 AM

I had an issue with Microsoft. I got Massive Chalice when it was a Games with Gold freebie but now it doesn't recognize that I own it. I think I used my account on PC to get it when XBO first came out and I didn't have one. Then when I got XBO, there it was, but a few months ago I looked and it was gone. Maybe because I used the PC to get it? Thing is, I did that with Halo Spartan Assault and I still have that. I don't get it. Anyway, I'll buy it sometime because it's a Double Fine game and I love their stuff. 

goaztecs

01/24/2017 at 11:07 AM

That's what I worry about when I buy games digitally. I don't see a problem if you did it through the PC but I would write to XBox Customer Service. There should be a record of you downloading it. 

KnightDriver

01/25/2017 at 02:14 AM

It's just weird. I have everything else I got for free. I'd go and complain, but it's not worth the time really. I'm happy to give Double Fine some money when I get to it. I like those guys and gals. 

Log in to your PixlBit account in the bar above or join the site to leave a comment.