Epic Games Problems

Blog - General Entry

Epic Games Problems

On 03/20/2018 at 03:58 PM by goaztecs

I checked my email an hour ago and it turns out someone created an Epic Games account with my email address. I changed the password and user name but I can't find a way to deactivate this account. I went to their Help page and it really is no help, and eventually I managed to send off an email about my problem and I was met with a quick reply of "Your email is not being monitored". This is frustrating. Apparently there is no way to cancel this account some yahoo made, and their help section is of no help. I also reached out on Twitter but after this experience I doubt they will get back to me. If you any you folks know a workaround I'd appreciate the advice. Anyways check your email and make sure someone didn't open up any accounts on their site.

Chris.

Comments

Matt Snee Staff Writer

03/20/2018 at 05:08 PM

I had this happen to me with Skype. Someone took over my account, and Microsoft didn't help me at all. I vowed never to use Skype again. Maybe you could do a forum post on their somewhere.

goaztecs

03/22/2018 at 11:33 AM

I posted on Reddit, and no response. I did get an email from Epic but no cancelling this account. I guess having those user numbers is more important than good customer service.

Matt Snee Staff Writer

03/22/2018 at 11:40 AM

that's too bad man. Must be really frustrating.

Super Step Contributing Writer

03/20/2018 at 05:09 PM

Other than deleting the email acct itself I don't know; sorry that happened and thanks for the heads up.

goaztecs

03/22/2018 at 11:38 AM

Yeah it sucks. Amazing that they sent me a message about it, but it took a while but in the meantime I got two emails about trying their new mobile version of their game.

KnightDriver

03/20/2018 at 10:31 PM

That sucks. I'm always nervous about stuff like that happening to me.

goaztecs

03/22/2018 at 11:42 AM

I hate this. It happened to my Rockstar account and now for some stupid site for a game I don't play. I don't get how they don't just have a unsubscribe/cancel account and let me take the two minutes to get rid of it.