Posted on 04/21/2013 at 10:21 PM
| Filed Under Feature
I thank you for your moderate tone. Really, I don't see people defending the "big guys" all that much. What I object to is this notion that EA (or Ubisoft, or Capcom...) has somehow personally affronted you (let's call him Gamer X). I just can't get that riled up. If I don't like something, I don't buy it. I was interested in SimCity, but when I found out that it didn't have a dedicated single player mode and the city sizes were rather small I lost interest, and that was before the server problems.
I've seen people say that they'll never buy an EA game ever again because they didn't like the ending of Mass Effect 3. That type of sentiment doesn't make sense to me, and it actually really bothers me.
You mention stuff like the EULAs and DRM, but these are problems that I believe are systemic with any company that deals with digital content, and it's only going to get worse. It's very likely that I'll be getting out of gaming as a major hobby once the shift is made towards a completely digital model.
And as far as customer service, I wonder how many of these complaints are legitimate, and how many stem from people's anger over changes made to the games they love. Because if we're talking about poor customer service in the gaming space I'd put Square Enix at the top of the list. They make simply using their content a chore, and if your account gets hacked or shut down for their online servers, good luck getting that cleared up in less than a week.