
I've worked in customer service before. It was a different kind of company, and it rarely ever happened, but if someone cussed me out, I wouldn't talk to them. They would go straight to management. Nobody should have to deal with that. Sorry. But then, it also sounds like your customer service was less than desirable.
Viewmasters should not have to require cell phones. These are kids toys and not every kid is going to have a cell phone. But then, I never understood the thrill of a Viewmaster because I've been blind in my left eye since birth so I don't think I got the full enjoyment out of them.
I hope I can get the Ghostbusters level pack soon, too. I've never watched Dr. Who either so I thought that purple thing he flies around in was a port-a-potty.